Privacy Policy

We're not in the business of being creepy with your data. Here's honestly how we use what you share:

Running Our Business

• Processing and delivering your orders (kind of the whole point!)
• Sending order confirmations and delivery updates
• Managing your subscription if you've got one of our weekly bouquet services
• Handling payments and preventing fraud
• Organizing workshops and sending you the details

Keeping in Touch

• Answering your questions when you reach out
• Letting you know about new rare blooms we've sourced
• Sharing workshop schedules and seasonal specials (only if you've said it's cool)
• Following up to make sure everything arrived beautiful

Improving What We Do

• Understanding what arrangements folks love most
• Making our website easier to navigate
• Figuring out which workshops to run more often
• Generally getting better at what we do

We're pretty protective of your info, but there are a few situations where we need to share it:

Service Providers

We work with trusted partners who help us run things - payment processors, delivery services, email platforms. They only get what they need to do their job, and they're contractually obligated to keep it secure.

Legal Stuff

If the law requires it or we need to protect our rights (or yours), we might have to share information with authorities. Hope it never comes to that though.

Business Transfers

If Kryndarion Forge Florals ever gets sold or merged with another business (not planning on it, but you never know), your info would be part of that transfer. Any new owner would have to honor this privacy policy.

With Your Permission

If you ask us to share your info for a specific reason - like coordinating with an event planner you're working with - we'll do that.

What we DON'T do: We don't sell your personal information to third parties. Period. That's not how we roll.

Yeah, we use cookies - and not the delicious kind, unfortunately. Here's the deal:

Essential Cookies

These keep the site working properly - remembering what's in your cart, keeping you logged in, that sort of thing. You can't really turn these off without breaking the site.

Analytics Cookies

We use tools like Google Analytics to understand how people use our site. It helps us know if our new gallery layout is actually better or just confusing. All this data is anonymized.

Marketing Cookies

Sometimes we use these to show you relevant ads or remember your preferences. You can opt out of these through your browser settings.

Managing Cookies

Most browsers let you control cookies through their settings. Just know that blocking all cookies might make some parts of our site not work right. You can learn more about cookies and how to manage them at allaboutcookies.org.

You've got rights when it comes to your personal info. Here's what you can do:

Access Your Data

Want to know what info we have about you? Just ask. We'll send you a copy of everything we've got on file.

Correct Your Info

If something's wrong or outdated, let us know and we'll fix it. You can also update most stuff yourself through your account settings.

Delete Your Data

Want us to delete your information? We can do that, though we might need to keep some records for legal or accounting purposes. Like, we can't just pretend transactions never happened.

Opt Out of Marketing

Every marketing email we send has an unsubscribe link. Click it and you're off the list - no hard feelings. You'll still get order confirmations and important stuff though.

Withdraw Consent

Changed your mind about something you agreed to? That's totally fine. Just reach out and we'll update our records.

To exercise any of these rights, shoot us an email at hello@kryndarionforge.info or give us a call at (604) 555-2847. We'll get back to you within 30 days.

We take security seriously - your trust means everything to us. Here's how we protect your info:

Technical Safeguards

• SSL encryption for all data transmission (that little padlock in your browser)
• Secure servers with regular security updates
• Encrypted storage for sensitive information
• Regular security audits and vulnerability testing

Organizational Measures

• Limited access - only team members who need it for their job can see your data
• Background checks on employees
• Confidentiality agreements with all staff and partners
• Regular training on data protection

Payment Security

We use PCI-compliant payment processors, meaning we don't actually store your full credit card details on our servers. That's handled by companies whose whole job is payment security.

That said, no system is 100% secure. While we do everything we can to protect your information, we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know right away and tell you what steps we're taking.

We don't keep your information forever - that'd be weird. Here's our approach:

Active Customers: If you're ordering regularly or have an active subscription, we keep your info current and accessible.

Inactive Accounts: Haven't ordered in a while? We'll keep your basic info for about 3 years in case you come back (we hope you do!). After that, we'll archive or delete it.

Legal Requirements: Some stuff we have to keep for tax and accounting purposes - usually around 7 years. Financial records, invoices, that kind of thing.

Marketing Lists: If you've unsubscribed, we keep just your email on a suppression list so we don't accidentally email you again. That stays indefinitely.

Once we don't need your data anymore, we securely delete or anonymize it. When we say delete, we mean properly delete - not just hide it somewhere.

Sometimes we link to other websites - maybe a cool article about rare orchids or a partner's site. Once you click those links, you're on their turf and their privacy policies apply, not ours.

We try to only link to reputable sites, but we're not responsible for their privacy practices. Always worth taking a quick look at their policies too.

Our services aren't directed at kids under 13, and we don't knowingly collect information from them. If you're under 13, please have a parent or guardian make any orders for you.

If we somehow find out we've collected info from a child under 13, we'll delete it as soon as possible. Parents, if you think your child has given us their info, please contact us right away.

Sometimes we need to update this policy - new services, legal requirements, or just better ways of doing things. When we make significant changes, we'll let you know via email or a prominent notice on our site.

The "Last Updated" date at the top tells you when we last tweaked things. We encourage you to check back occasionally, especially if it's been a while.

If you keep using our services after we've updated the policy, that means you're cool with the changes. If you're not, you're always free to close your account or stop using our services (though we'd be sad to see you go).

Got questions about this privacy policy? Concerns about how we're handling your data? Just want to chat about your privacy rights? We're here for it.

We aim to respond to all privacy inquiries within 30 days. If your question is complicated and needs more time, we'll let you know and keep you updated.